Information may be more available online than on paper these days, but the principles of producing quality written content for the right people at the right time remain the same.
My public sector clients may want information that:
- helps change happen, including by managing expectations and guiding difficult conversations
- alters people’s attitudes so they use the most appropriate services and gain maximum benefits
- enables them to meet policy, regulatory and legal requirements in a worthwhile way
- enables service users to make informed choices and have a voice
- supports continuous improvement and consistently safe, quality, service provision
- strengthens internal and external relationships across the local system
- joins up services and shares good practice.
Here are some of the public sector bodies I’ve worked for over the years. Some have since merged with others, altered their name or no longer exist – part of my role is adapting to changes in public sector provision and grasping the context for shifts in approach.
- Business Link
- Central Office of Information
- Department for Transport
- Department of Health and Social Care
- Equality and Human Rights Commission
- Government Skills
- Greater Manchester Combined Authority
- Greater Manchester Fire and Rescue Service
- Independent Office for Police Conduct
- Learning and Skills Council
- Learning and Skills Improvement Service
- Learning and Skills Network
- Legal Services Commissioner
- London Borough of Hackney
- Sector Skills Development Agency
- Transport for London
I can’t always give examples of my work, often because the information is not meant for a wider audience and confidentiality is important to me. But here are some, including several in the public domain that are still available and can be downloaded.
Equality and Human Rights Commission (EHRC)
I’ve been on the EHRC copywriting, copyediting and proofreading framework since 2016, working on various documents, such as research reports, UN submissions and evidence reviews. These cover a wide range of topics, such as the examples below:
- children’s rights
- under-representation in apprenticeships
- women’s rights and gender equality
- disability and ethnicity
- welfare reform.
Greater Manchester Combined Authority (GMCA) and its partners
I’ve helped produce complex reports, plans and reviews for GMCA and related bodies (especially the Greater Manchester Health and Social Care Partnership) since the region was awarded devolved powers in 2016, enabling various bodies to combine their efforts to benefit local people. For example, I’ve written and/or edited:
- a GMCA-commissioned review of an earlier police operation to tackle child sexual abuse
- a white paper on developing unified services in Greater Manchester
- an online digest of work to address the challenges of an ageing population
- a new Greater Manchester commissioning strategy and summary version aimed at the public
- profiles of Greater Manchester Fire and Rescue Service award winners